Last updated: 10 February 2026
"Stable staff retention and exceptional activities programmes with strong safety, although training is only standard without specialist courses."
2021 IPC inspection: Assured on all measures including PPE use/training, testing, cleaning, outbreak plans. Per 2019: Robust safeguarding, risks, medicines, incidents reviewed with lessons shared.
Per 2019 comprehensive inspection: 'staff felt supported in their roles'; positive staff feedback on manager; 'culture within the service was one of openness and transparency'.
Per 2019 comprehensive inspection: 'consistent staff team who had worked in the service for many years'; 'enough staff on duty... calm and relaxed atmosphere, staff did not appear rushed'.
Per 2019 comprehensive inspection: 'staff received appropriate training to meet the needs of people using the service and in line with best practice'; regular supervisions and appraisals.
Per 2019 comprehensive inspection: Registered manager visible and approachable with positive feedback from staff, people and relatives; 'staff felt supported in their roles'.
Per 2019 comprehensive inspection: Exceptional activities support with 'happiness care plans', community access, swimming groups, family reconnection; significant outcomes like reduced isolation.
Only standard training with supervisions and appraisals, no specialist courses or funded qualifications.
The registered manager ensured staff received appropriate training to meet the needs of people using the service and in line with best practice. Staff told us they received regular supervisions and annual appraisals.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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