Working at Oldfield House Residential Care Home

There was guidance for staff about how to administer medicines that were prescribed 'as and when required', however they were not always person centred. Some plans relating to the use of equipment for hoisting people were not sufficiently detailed.

Staff we spoke to told us that they felt 'listened to' and all of them said they felt 'happy' working in the home. Regular staff meetings were held to keep everyone informed and up to date with developments and provide an opportunity for staff to contribute ideas.

We reviewed rotas and staff records which evidenced that there were always enough staff to support people. One staff member told us, 'There is plenty of staff, we are never short staffed.'

Staff members were being supported to undertake qualifications in health and social care. Mandatory training was being completed as well as training specific to the needs of people who used the service such as diabetes, autism and dementia training.

Staff spoke positively about the management and culture within the home. One staff member told us, 'The manager is very approachable and if I need anything, I can call her. If she doesn't answer she will always call me straight back. I feel very supported.'