Last updated: 9 February 2026
"Staff feel supported with engaging activities and strong safety practices, but no registered manager and agency staff use hold it back."
Incidents and accidents were reviewed to reduce the risk of reoccurrence. Nursing and care staff were supported to reflect on incidents, accidents and medicine errors. The management carried out accident and incident audits.
Staff told us they felt supported by the management team and felt they had the communication and guidance they needed. Comments included: 'I love working here. I feel really supported by the management. They do listen'
Suitable staffing levels were in place to meet the needs of people using the service. Staffing levels were based on the occupancy of the home and in accordance with people's assessed needs. Where required the home used agency staff to maintain safe staffing levels.
At the time of our inspection there was not a registered manager in post. However, a manager was in post who was in the process of registering with CQC.
People had access to activities and engagement. Staff provided ad hoc activities where required, alongside group activities and trips outside of the home. We observed staff providing people with activities and engagement tailored to their needs, including arts and craft, ball games, reading and reminiscence.
No permanent manager in place, the current one is still registering with the regulator.
At the time of our inspection there was not a registered manager in post. However, a manager was in post who was in the process of registering with CQC.
Staffing is adequate but they use agency workers sometimes to keep levels safe.
Where required the home used agency staff to maintain safe staffing levels.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp