Working at Old Wall Cottage Care Home

Staff understood their responsibilities in safeguarding people from abuse and knew how to report any concerns. Assessments were carried out to identify any potential risks to people and measures put in place to mitigate these.

People, relatives and staff spoke positively of the culture within the home. Staff were well-supported by their managers and colleagues and felt valued for the work they did.

There were enough staff on each shift to keep people safe and meet their needs. People told us they did not have to wait when they needed support.

Staff received an induction when they started work and had access to the training they needed for their roles. Staff were expected to meet regularly with their managers for supervision and appraisal.

The registered manager had a robust governance and auditing system in place. Staff told us '[Registered manager] is really very good and kind. Whenever there are changes, they immediately inform us.'

There was an activities team who planned and provided activities 7 days a week. Daily care notes evidenced that activities staff ensured those cared for in their rooms were included.