Last updated: 10 February 2026
"Enough staff to meet needs and effective training, but staff often feel unsupported by managers and safety records miss key checks."
Provider's records did not always contain details of repositioning and continence checks to reduce skin breakdown risk; people did not always have correct hoist sling available.
Staff feedback was mixed: some said 'We do not get enough praise or recognition' and 'Some days I feel I can't approach [the managers]', others said 'I love working for this care home we have some good staff.'
People were supported by enough staff to meet their assessed care needs. The registered manager decided staffing levels by using a dependency assessment tool.
With the exception of the use of the electronic care record system, the provider's training records evidenced staff had received the necessary training. We observed staff putting their training into practice.
Staff told us they did not always feel supported by the provider, e.g. 'We do not get enough praise or recognition for the hard work we do' and 'Some days I feel I can't approach [the managers] if I have a question.'
There was a range of activities provided by the service; people enjoyed them and relatives noted an improvement in the range available.
Staff sometimes feel they can't approach managers and don't get enough praise for their work.
a staff member told us, 'We do not get enough praise or recognition for the hard work we do', and another staff member told us, 'Some days I feel I can't approach [the managers] if I have a question.'
The right hoist slings for moving people safely were not always ready to use.
People who needed help to move did not always have the correct hoist sling equipment available. However, this was addressed by the registered manager during the inspection.
Records often miss details of skin checks and repositioning, even though staff do the work.
the provider's records did not always contain details of the repositioning, and regular continence care, checks carried out by staff to reduce people's risk of skin breakdown.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp