Last updated: 9 February 2026
"Enough staff, good training and a supportive culture, but no registered manager and safety risks like unsafe transfers hold it back."
People were not always safely supported. We saw one person being supported to transfer... The technique used... put this person at risk... prescribed topical creams were not always recorded as expected. These issues were a breach of regulation 12.
Staff members told us they found the management team supportive and approachable. Everyone we spoke with was complementary about the management team and felt supported by them.
People were supported by enough staff who were available to safely support them. One person said, 'It is very comfortable here and there are always enough staff if you need anything, you only have to ask.'
Staff members had been provided with the training they needed to support people. New staff members completed a structured introduction to their role.
The provider was not meeting the requirements of their registration as they did not have a registered manager in post. Although a manager had been appointed they had yet to complete the registration process.
Throughout this inspection we saw people were involved in activities they enjoyed... word puzzles, bingo, movie quizzes, arts and crafts. The provider engaged people in regular conversations and celebrations regarding different religious and spiritual celebrations.
No permanent manager in place yet, so leadership feels unstable.
The provider was not meeting the requirements of their registration as they did not have a registered manager in post.
Safety problems like unsafe ways of helping people move and poor recording of skin creams.
People were not always safely supported... technique used by the staff members put this person at risk... prescribed topical creams were not always recorded as expected.
Only basic activities like bingo, quizzes and crafts, nothing special to make the job more varied.
people were involved in activities... word puzzles, bingo, movie quizzes, arts and crafts.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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