Working at Old Raven House
London Road, Hook, RG27 9EF
Operated by Old Raven Limited
43 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by a visible manager and enjoy a positive team environment, but some older staff files lack full background checks and activities are mostly basic."
Safety & Risk
7/10
✓
There were safe systems in place for the ordering, storage, administration and disposal of medicines. Staff had received training and competency assessments in medicines administration.
Staff Culture
8/10
✓
Staff told us that there was a positive working environment at the home. Comments included, 'It's a brilliant place to work. We all work as a team.'
Staffing Levels
6/10
✓
There were enough staff in place to meet people's needs.
Training & Dev
7/10
✓
Staff received training in line with The Care Certificate. Staff received ongoing supervision and support in their role. There were 'champions' in key areas such as tissue viability and falls.
Management
8/10
✓
The registered manager was a visible presence, staff told us they were supportive of them in their role.
Programmes
6/10
✓
There was an activities coordinator; whose role was to plan and carry out activities in line with people's interests. They organised a range of activities which included games, quizzes and exercises.
Points to consider
Staffing is adequate but some older staff files are missing full background checks, even though new hires are properly checked.
The registered manager was completing a full audit of staff files. They had identified that some staff files lacked all the required recruitment documentation.
Activities are regular with a coordinator but mostly basic games, quizzes and exercises, so the role isn't very varied.
There was an activities coordinator; whose role was to plan and carry out activities... organised a range of activities which included games, quizzes and exercises.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews