Last updated: 10 February 2026
"Staff praised the approachable manager and felt well supported, but staffing shortages at busy times and incomplete medication records hold it back."
People received topical medicines such as creams as prescribed, but records to direct staff on where to apply these were not always in place. Records relating to 'as required' medicines were not always in place or complete.
Staff members felt supported by the registered manager. Staff said, 'She's very approachable and she's always there for staff. I would never feel that I couldn't talk to her'
Staff told us, 'You feel that there's not enough staff. Sometimes I feel that it's impossible to get everything done' and 'Mornings are more difficult; you're having to ask people to wait.'
Staff received training that was relevant to their role as well as regular supervision and appraisal. Staff training records were up to date.
Staff and relatives spoke positively of the registered manager who was described as, 'Approachable', 'Helpful' and 'Flexible.' Staff said, '[Registered manager] is really good... very approachable.'
There was an activities coordinator at the home. People were invited to take part in activities such as armchair exercises, pamper sessions, arts and crafts, gardening and themed events.
Staff and residents say there aren't enough of them at busy times like mornings, so people have to wait and it's hard to get everything done.
Staff told us, 'You feel that there's not enough staff. Sometimes I feel that it's impossible to get everything done' and 'Mornings are more difficult; you're having to ask people to wait.' People told us, 'Some of us need a lot of care... but they don't have a lot of time.'
Some medication records were incomplete, like instructions for where to apply creams or as-needed meds.
People received topical medicines such as creams as prescribed, but records to direct staff on where to apply these were not always in place. Records relating to 'as required' medicines were not always in place or complete.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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