Working at Old Dairy

Staff knew what action to take if they suspected abuse... Systems were in place to ensure people received appropriate support to take their medicines safely... Risk assessments managed risks to people while taking their individual needs and preferences into account.

Staff viewed the service as a 'family' and prided themselves on the Old Dairy not feeling like a traditional care home... 'We work as a team, 100%. We work from the same page.'

Since our last comprehensive inspection in August 2016, there had only been one newly recruited member of staff... There was minimal staff turnover which promoted a high continuity of care and support. The registered manager explained they did not use agency staff.

Staff were supported to achieve relevant qualifications including Diplomas in Health and Social Care and recognised qualifications relevant to people's care needs, such as qualification in Autistic Spectrum Disorders.

All staff felt there was a clear 'open door' policy. Comments included, 'They're so approachable, you can always get support from on call. We have an appraisal with the registered manager'