Working at Old Charlton House Residential Home
69 Baring Road, Cowes, PO31 8DW
Operated by Kensington Health Care Limited
32 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Hands-on supportive manager and staff feeling valued and appreciated, although staffing delays for bathroom help and no systematic shift planning hold it back."
Safety & Risk
7/10
✓
Robust safeguarding, safe medicines (minor competency gap addressed), detailed risk assessments, effective incident learning and infection outbreak control.
Staff Culture
8/10
✓
Staff felt 'appreciated and valued', 'supported' with comments like 'best place I've ever worked'; flexible teamwork and open communication.
Staffing Levels
6/10
✓
People had mixed views on staffing with some reporting delays for bathroom assistance, though enough staff were deployed during inspection; no systematic approach to setting levels.
Training & Dev
7/10
✓
Staff received comprehensive induction, Care Certificate, refresher training, vocational qualifications, regular supervision and appraisals.
Management
8/10
✓
People and staff praised the registered manager as 'hands on', 'excellent', 'supportive' and 'always accessible', with quality assurance driving improvements.
Programmes
7/10
✓
Wide range of tailored activities including 'magic table', pet dog visits, gardening greenhouse, quizzes, music, and community school links.
Points to consider
Staffing is adequate but some residents wait for toilet help and there's no proper system to plan shift numbers based on needs.
People had mixed views about the staffing levels. ... Two people reported delays in being supported to use the bathroom... staffing levels were calculated according to people's needs, although they were unable to demonstrate that they took a systematic approach
Infection risks were handled well but not always written down as recommended.
Infection risks had been assessed and appropriate action taken to reduce the risk, although these had not been documented, as recommended in guidance
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews