Last updated: 9 February 2026
"Great leadership with staff praising the dedicated manager and strong team support, but staffing vacancies create pressure relying on bank staff."
Systems were in place to protect people from abuse... Medicines records up to date and accurate; when medicine errors had occurred, appropriate action had been taken and lessons learnt.
Staff told us they worked well as a team... 'The team work together to support each other, when needed staff work extra hours'.
The home had five staff vacancies and one staff had been on long term leave; staff said 'We only have enough staff when we have bank staff in. It puts us under pressure'.
Staff were supported through... induction, training, supervision and appraisals. Training was completed in the areas deemed as mandatory by the provider.
Staff spoke positively about the registered manager... 'She is an exceptional boss' and 'great manager... so dedicated to the service'.
Activities included sensory sessions such as Veganuary with tasting herbs, Remembrance meeting, autumn sensory activities, outings to ice skating, cinema and seaside.
Staffing levels are stretched with five vacancies filled by bank staff, putting pressure on the permanent team.
At the time of our visit the home had five staff vacancies and one staff had been on long term leave. One staff member told us 'We only have enough staff when we have bank staff in. It puts us under pressure'
Only standard mandatory training and basic induction like the care certificate, no specialist courses or funded qualifications.
Training was completed in the areas deemed as mandatory by the provider, these included moving and handling, and health and safety amongst others.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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