Last updated: 9 February 2026
"Strong leadership and thorough training with staff feeling valued, but occasional staffing shortages and basic activities hold it back."
Staff had received training on safeguarding... Risks to people's safety and wellbeing were assessed... Medicine practices ensured the proper and safe use... provider is part of Prosper (a project to reduce the number of falls...)
Staff confirmed they received regular supervision and annual appraisals to support them at work. They felt supported and valued. 'I have always had a good experience with my supervision, they do listen.'
There were enough staff to meet people's needs... Some people gave mixed views on staffing levels. A family member told us, 'Sometimes they seem short of staff if [relative] wants to go to the toilet...'
There was a thorough training programme in place which covered mandatory and specialist training... Staff had certain areas of expertise and acted as 'champions' to share knowledge... regular supervision and annual appraisals.
The registered manager walks the unit and will chat to residents and staff, makes sure we all come up to scratch. They have an open-door policy and that shows how open they are too.
The service had two activities coordinator who provided a range of activities... singers come in occasionally... bingo and games. Arts was done today... Silver Pride Day.
Staffing levels are enough overall but sometimes short for tasks like helping someone to the toilet.
A family member told us, 'Sometimes they seem short of staff if [relative] wants to go to the toilet as they have to go to find another staff member to help.'
Activities include regular events like bingo, arts, and singers with two coordinators but no specialist or innovative programmes.
The service had two activities coordinator who provided a range of activities to people... We have singers come in occasionally. The minister comes... bingo and games. Arts was done today... Silver Pride Day.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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