Last updated: 10 February 2026
"Approachable managers who know staff by name and a positive culture where staff feel valued, but gaps in medicine storage checks and no staff retention details."
People were protected from harm. Staff were recruited safely. The service had an open culture and made sure they learned lessons from mistakes or when things went wrong. Medicine was administered safely.
Staff told us that the leadership team were always available and knew each staff member by name. Staff said they felt valued. Staff told us they work well together.
People and relatives told us there was enough staff on duty to meet people's needs. Whilst in the home we noted that people did not have to wait for care or support.
The provider had a clear system in place to ensure staff had the required level of training and induction to carry out their roles effectively. The provider actively encouraged progression and offered staff training so they could acquire new skills.
One staff member said, “They [senior managers] listened to me, and they address things... The manager comes in at any time and knows every staff by name and you feel involved.”
There is an activities coordinator who is full time at the home. Staff told us that activities are arranged both in the home and outside of the home. For example, 1 person meets a relative in a local coffee shop and another person goes into London monthly.
Staffing levels meet daily needs without waits for care, but no details on agency use or staff retention rates.
People and relatives told us there was enough staff on duty to meet people's needs. Whilst in the home we noted that people did not have to wait for care or support.
Training covers basics like induction and some new skills, but no specialist courses or funded qualifications mentioned.
The provider had a clear system in place to ensure staff had the required level of training and induction to carry out their roles effectively.
Gaps in medication storage checks and destruction records, even though medications were given correctly with no harm.
staff and leaders were not able to describe or demonstrate how to assure themselves that all medicines were being stored safely within manufacturers guidelines, including medicines that required refrigeration... there was not always a record of the person witnessing the destruction of patients own controlled drugs
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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