Working at Ocknell Park

Managers do not always spot problems like incomplete accident records or safety shortfalls, so oversight feels patchy.

Provider oversight systems had not identified their processes had not been followed. Therefore, governance systems were not always operating effectively as they had not identified the shortfalls we found within this inspection.

Training records are messy and do not show clearly if everyone is up to date, so you cannot be sure colleagues have all the needed skills.

training records did not accurately reflect when staff had completed training. The provider assured us during the inspection this oversight would be addressed.

Accident and incident records are not always complete or reviewed properly, and some safety risks like fire hazards from skin creams were missed.

fire risks associated with paraffin-based creams were not assessed. During our inspection we identified the provider’s fire safety policy, which stated each person should have their own individual cream risk assessment, had not been followed.