Last updated: 10 February 2026
"Staff feel valued and supported with good training and safety practices, but weak management oversight and basic activities need attention."
Staff had the knowledge and confidence to identify safeguarding concerns... Individual risk assessments identified potential risks... Medicine administration records confirmed people had received their medicines as prescribed... systems in place for monitoring incidents.
Staff received regular support and felt valued and listened to by management. One staff member told us, 'My manager always asks the staff if there are any improvements we can make, and I believe our suggestions are always listened to with an open mind.'
Staff rotas were planned in advance and reflected the target staffing ratio which we observed during the inspection. We observed that staff were not rushed and responded promptly.
Staff we spoke with felt supported by the training they received. One staff member told us, 'The training that I have received is plentiful and regular...' New staff confirmed they completed a comprehensive induction programme.
The governance arrangements needed to be strengthened and developed. For example, for some audits it was not always clear who had completed the audit and on which date.
Per 2019 comprehensive inspection: The home had a programme of planned and ad hoc daily activities. This included for example, external entertainers, quizzes, crosswords, games, exercises and singing.
Manager is approachable and staff like them but struggles with oversight like incomplete audits and care plan reviews.
Governance arrangements needed to be strengthened... for some audits it was not always clear who had completed the audit and on which date. Care plans sampled were person centred. However, we could not see that these had been reviewed monthly.
Only basic activities like quizzes and games with one staff leading, so the job is mostly routine care without much variety.
Per 2019 comprehensive inspection: programme of planned and ad hoc daily activities... quizzes, crosswords, games, exercises and singing. Although one member of staff took the lead on activities.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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