Working at Objective Care Limited

The provider had effective systems in place to help safeguard people from the risk of abuse. Staff had relevant training. They demonstrated a good understanding of how to recognise abuse and were clear on how to report concerns... The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.

Staff felt supported and there was good communication within the staff team through handovers and team meetings. The provider recognised staff achievements and had monthly staff awards; this meant the staff felt valued in their roles which the staff team appreciated.

There were enough staff to keep people safe and meet their needs. ...did not use agency staff.

Staff were recruited safely and supported to develop their skills through supervision and training to help them deliver appropriate care to people. Per 2017 comprehensive inspection: training was up to date and included a wide range of relevant learning.

People felt the service was well managed and they were able to speak with the registered manager whenever they needed. People and relatives confirmed the registered manager was approachable and listened to them.

The home had an activity coordinator who arranged outings for people based on what they wanted to do. They also showed us activity folders which included photos of celebrations and birthday parties. One person told us they enjoyed the weekly exercise class.