Last updated: 9 February 2026
"Staff feel proud and supported in a good team, but staffing shortages and missing specialist training delay care and limit activities."
People who were at risk of pressure sores required support from staff to reposition at regular timed intervals... However, staff did not always record repositioning had taken place at the required times.
Staff were proud of where they worked and felt supported in their roles. One staff member said, 'I'm always having supervisions. I love my job'. Another staff member said, 'It's a good team. They are really supportive.'
There was not always enough staff to ensure people received the care they needed in a timely manner.
Not all care staff had received additional training to ensure they had the necessary skills to meet the needs of the people they supported. This included training in end of life and catheter care.
Quality assurance systems had not identified the shortfalls found during the inspection in relation to repositioning charts and equipment.
People and their relatives told us that there were limited activities. Staff told us they wished they had more time to spend with people doing activities or one-to-one interaction.
Staffing levels are too low for the home layout, leaving some people unsupervised and delaying care.
There was not always enough staff to ensure people received the care they needed in a timely manner.
Staff lack specialist training like end of life care and catheter care, so they feel less confident.
Not all care staff had received additional training to ensure they had the necessary skills to meet the needs of the people they supported. This included training in end of life and catheter care.
Few activities because staff have no time due to workload, so days feel routine.
People and their relatives told us that there were limited activities. Staff told us they wished they had more time to spend with people doing activities or one-to-one interaction.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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