Working at Oatlands Care Limited
210 Anerley Road, London, SE20 8TJ
Operated by Oatlands Care Ltd
43 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by managers and colleagues with good training and varied activities, but medicines management issues and occasional staffing shortages hold it back."
Safety & Risk
4/10
!
Medicines were not always managed safely. We found several areas relating to medicines use that required improvement.
Staff Culture
6/10
✓
Staff spoke positively about working at the service and told us they felt supported by their colleagues and managers.
Staffing Levels
5/10
!
There were enough staff deployed to meet people's needs. The registered manager told us they did not use agency staff and had additional staff to cover absences when needed.
Training & Dev
6/10
✓
Records showed care workers had completed training the provider considered mandatory in areas such as safeguarding, medicines, manual handling, mental capacity, dementia, infection control, health and safety and food safety.
Management
6/10
✓
Staff enjoyed working at the home and said they received good support from management staff.
Programmes
7/10
✓
Current activities included music, movie afternoons, sing along, arts and crafts sensory sessions, religious studies and Namaste sessions.
Points to consider
Medication records have errors like continuing a stopped medicine and missing details on allergies or how to give hidden meds safely.
Records showed staff failed to follow the prescriber's instructions for one medicine which they had asked to be stopped on 2nd Dec 2022. On the day of the inspection, this medicine was still being administered with no records to explain why.
Some staff say there aren't enough of them on shift and they feel stretched at times.
Two staff members told us, 'We need more staff, as there isn't enough staff on a shift. If someone requires some attention, then it's difficult.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews