Last updated: 10 February 2026
"Enough staff with good teamwork and a positive culture where staff feel valued, but the manager's limited presence and safety gaps hold it back."
Leaders did not reliably share safeguarding concerns with CQC... Staff who administered medication did not sufficiently wash or sanitise their hands... medication which was needed ‘as and when required’ did not have robust or detailed guidance.
Staff told us they felt the provider promoted their wellbeing and the service was a positive place to be. Staff told us leaders were inclusive and fair towards staff.
There were enough staff to provide safe care. There were consistent staffing levels... Staff told us there was enough staff... 'We work well together here and cover each other’s shifts. We are never short staffed.'
The registered manager was responsible for another location a significant distance away. They spent one day a week at Oakworth Manor Care Home.
They also said the service provided lots of interesting activities to keep people physically and mentally active.
Manager splits time with another home and is only here one day a week, so day-to-day leadership and support feels distant.
The registered manager was responsible for another location a significant distance away. They spent one day a week at Oakworth Manor Care Home.
Safety processes have gaps like inconsistent incident reviews, hand washing lapses before meds, and poor medication guidance.
Staff who administered medication did not sufficiently wash or sanitise their hands... medication which was needed ‘as and when required’ did not have robust or detailed guidance... most incidents which occurred... did not benefit from the same level of documentary review.
Activities are mentioned as interesting but no coordinator or structured programme details, so the role might stick to routine care.
They also said the service provided lots of interesting activities to keep people physically and mentally active.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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