Working at Oakwood House Care Home
Old Watton Road, Norwich, NR4 7TP
Operated by Oakwood House (Norwich) Ltd
50 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Strong training and supportive team culture, but no registered manager in place yet and activities staff shortages limit opportunities."
Safety & Risk
6/10
✓
Staff were clear about safeguarding people from avoidable harm and safeguarding concerns were referred and investigated. Risks were documented and managed well, but some daily records needed to be completed more diligently.
Staff Culture
6/10
✓
Staff told us they worked as a team and supported each other. Care staff were very quick to praise the generosity of the nurses who supported them well.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staff were very busy and always occupied but people told us their call bells were mostly answered promptly and they were not left waiting a long time for care.
Training & Dev
7/10
✓
Staff received a comprehensive induction which included periods of shadowing more experienced staff. Staff were provided with a variety of training to ensure they were safe and competent to carry out their roles. Additional courses were provided for nurses.
Management
2/10
✕
At the time of our inspection the registered manager was no longer working at the service and the new manager had been in post since October 2022 and had submitted an application to register.
Programmes
5/10
!
The provider had a programme of activities which covered a wide range of interests. People were positive about activities and wanted more opportunities. More activities staff were being recruited to make up a shortfall.
Points to consider
No registered manager in place yet, even though the new one has been there a few months and applied.
At the time of our inspection the registered manager was no longer working at the service and the new manager had been in post since October 2022 and had submitted an application to register.
Not enough activities staff right now, so no activities every day and residents want more to do.
More activities staff were being recruited to make up a shortfall and ensure people had access to activities every day. People were positive about activities and wanted more opportunities.
Staffing is enough but everyone is always busy, which might make shifts feel full-on.
There were enough staff to meet people's needs. Staff were very busy and always occupied but people told us their call bells were mostly answered promptly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews