Working at Oakwood Court
Amberley Close, Haywards Heath, RH16 4BG
Operated by Sussex Housing and Care
62 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Stable staff team with low turnover and supportive culture, but gaps in recording as-required medicines and limited specialist activities need attention."
Safety & Risk
6/10
✓
People’s medicines were stored and administered safely, but improvements for recording the use of as required medications was needed.
Staff Culture
8/10
✓
Staff spoke about how they were supported both in work and in their personal lives... Staff told us how the support they received increased morale. This was reflected in low staff turnover
Staffing Levels
8/10
✓
People benefitted from a stable staff team... This was reflected in low staff turnover and supported people to develop consistent and meaningful relationships with their care givers.
Training & Dev
7/10
✓
Staff who were new to the service were supported in their roles... NVQs and everything we have loads of opportunities.”
Management
8/10
✓
The registered manager created an open and inclusive culture for people, their relatives and staff. They had an open door policy and welcomed feedback about the service for continual service development.
Programmes
6/10
✓
They have got a new events coordinator who's been arranging things... a real variety of things. They have had children visiting, the local play group there. They have had animals there
Points to consider
Varied activities and events with a new coordinator, but no specialist therapeutic programmes or innovative methods mentioned.
They have got a new events coordinator who's been arranging things... a real variety of things. They have had children visiting, the local play group there.
Some gaps in recording as-required pain meds, even though storage and giving was safe.
Staff recorded when people’s ‘as required’ (PRN) medicines had been administered... but were not consistently documenting when it had been offered and declined.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews