Working at Oakwood Care Home
78-82 Kingsbury Road, Birmingham, B24 8QJ
Operated by Unityone Ltd
37 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel well supported and valued with strong safety practices, but leadership checks missed gaps in care records."
Safety & Risk
7/10
✓
The provider had safeguarding systems and processes in place... robust risk assessments in place... People received their medicines safely and as prescribed... Accident and incident records were completed and monitored.
Staff Culture
7/10
✓
Staff spoke positively about working for the provider. They felt well supported... They felt valued and happy in their role. Staff told us they felt valued and their views were respected.
Staffing Levels
6/10
✓
Our observations during the day, indicated there were enough staff on duty to support people with their care needs. People and their relatives told us there was enough staff to meet people's needs.
Training & Dev
6/10
✓
Staff were positive about the providers training programme. A member of staff said, 'The training is good, it gives me all the information I need to do my job.' New staff had completed an induction programme.
Management
6/10
✓
Staff spoke positively about working for the provider. They felt well supported and that they could talk to the management team at any time, feeling confident any concerns would be acted on promptly.
Programmes
6/10
✓
Per 2020 comprehensive inspection: a staff member had been appointed to oversee activity provision... trips to the Black Country Museum... local dementia café... art and craft sessions, dominoes.
Points to consider
Managers' checks missed gaps in care records and reviews, so leadership oversight has some holes.
Audits undertaken by the provider were not effective at monitoring the quality of the service, some people's care records contained missing information. Some people's care plans had not been consistently reviewed.
Staffing is adequate but nothing special, with no details on stable teams or easy workloads.
there were enough staff on duty to support people with their care needs. People and their relatives told us there was enough staff to meet people's needs.
Only standard training and induction mentioned, no specialist courses or funded qualifications.
Staff had been recruited appropriately and had received relevant training... New staff had completed an induction programme which involved training and shadowing... Staff received regular supervisions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews