Working at Oakwood Acquired Brain Injury Rehabilitation Service

No permanent manager in place, just an interim one, so leadership feels unstable.

An interim manager was in post but there had not been a manager registered with CQC for some time.”

Lots of agency staff covering shifts and sometimes waits for help like transfers, so workloads feel stretched.

There is quite a lot of agency [staff].” “ [Family member] had to wait 20 minutes once and they are struggling with incontinence.”

Not all staff up to date on required training, including for giving medication safely.

Not all staff had completed the required training, and work was ongoing to improve training compliance. Not all staff had completed training for their role in medicines administration.”