Working at Oakwood

Robust medicines practices were not always followed. During the inspection we saw inconsistencies in medicines stock counting.

Some staff told us there had been a negative culture at the service for some time, with the service being run to meet the needs of some staff members rather than the needs of the people living at Oakwood.

Whilst all shifts had been covered by increasing the use of bank staff, this meant not all staff working in the service knew people well. This caused people significant anxiety.

Staff did not always have the training, skills and experience required for their roles. Three of the 8 care staff spoken to told us they had not completed training in supporting people with a learning disability and autism.

There was a lack of management oversight which had led to concerns not being identified and acted upon.

Relatives told us they felt there was a lack of things for their loved ones to do. One relative said, 'In terms of activities nothing much goes on. There's an art room but it's never used.'