Working at Oakwell House
6 Church Lane, Retford, DN22 9LD
Operated by Creative Care (East Midlands) Limited
6 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff get specialist training and regular supervision in a positive culture with engaging activities, but no registered manager and medicines recording issues hold it back."
Safety & Risk
4/10
!
people told us about a few instances where they had not been given their medicines promptly... MAR were not always signed... when the PRN medicine was given... the reason for it and desired outcomes were not always recorded.
Staff Culture
6/10
✓
The management team promoted a positive culture and effective working relationships within the team and with relevant professionals.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staff told us that any short notice staff shortages were covered between regular staff or if that was not possible, the provider had used regular agency workers.
Training & Dev
7/10
✓
Staff received specialist training to ensure they could meet people's individual support needs... Staff meetings took place and staff received one to one supervision from the managers on a regular basis.
Management
2/10
✕
There was not a registered manager in post at the time of our inspection.
Programmes
6/10
✓
People were supported to participate in social and leisure interests... such as "Pride Festival", and other events such as "Colour Dash" where people were supported to fund raise over £300 for a local hospice.
Points to consider
No permanent manager in place, so leadership and oversight have gaps.
There was not a registered manager in post at the time of our inspection.
Medication recording issues like missing signatures and reasons for pain relief not noted.
MAR were not always signed to confirm the medicine was given... when the PRN medicine was given... the reason for it and desired outcomes were not always recorded.
Staffing is adequate but relies on agency workers for shortages.
any short notice staff shortages were covered between regular staff or if that was not possible, the provider had used regular agency workers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews