Working at Oaktree Hall & Lodge
Bessingby, Bridlington, YO16 4UH
Operated by Highgate Care Services Ltd
78 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Supportive new management and positive culture with effective safety, but limited activities due to a coordinator vacancy hold it back."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse because there were effective systems in place. People were involved in decisions about managing risk and there were risk assessments in place which guided staff how to support people to stay safe, whilst respecting their choices.
Staff Culture
6/10
✓
Feedback received so far from a recently conducted staff satisfaction survey was mainly positive. The new manager had been working to improve the culture of the service and had noted an improvement in the culture.
Staffing Levels
6/10
✓
Staff told us there were usually sufficient staff to meet people's needs, although at times it was busy. The feedback so far showed some mixed views regarding the staffing levels.
Training & Dev
5/10
!
Staff received training, supervision and appraisal which was appropriate and relevant to their role. Staff told us they had received a range of training.
Management
6/10
✓
Overall, the new management team demonstrated a commitment to continuous improvement and had been working to develop a more positive culture at the home. Staff felt supported.
Programmes
3/10
✕
We also observed that in one area of the home (The Lodge) there were limited activities offered throughout the day. The provider employed a full-time activity coordinator who was splitting their time between the two areas of the home (The Lodge and The Hall) at the time of our site visit. This was due to a vacant activity coordinator post.
Points to consider
Limited activities in one part of the home because the activities coordinator is splitting time due to a vacancy, so mostly routine personal care.
We also observed that in one area of the home (The Lodge) there were limited activities offered throughout the day. The provider employed a full-time activity coordinator who was splitting their time between the two areas of the home (The Lodge and The Hall) at the time of our site visit. This was due to a vacant activity coordinator post.
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff received training, supervision and appraisal which was appropriate and relevant to their role. Staff told us they had received a range of training.
Staffing is adequate but gets busy at times, with mixed views in the staff survey.
Staff told us there were usually sufficient staff to meet people's needs, although at times it was busy. The feedback so far showed some mixed views regarding the staffing levels.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews