Working at Oaktree Court

Improvements had been made to ensure staff recognised abuse... Incidents and accidents were reviewed and investigated... Medicines were managed in a safe way.

Staff said morale was good and the strong leadership from the management team was responsible for building a strong team. There was good team work at the service and that they were supported effectively as a team.

The provider offered a wide range of training... Staff working on the Somerset suit had completed a dementia training pathway. Staff had regular opportunities to meet with their line manager to discuss their work, training and performance.

The registered manager and deputy manager had made significant improvements at the service. Feedback from professionals was positive about their leadership. They confirmed the management team worked in a transparent and open way and were focused on continual improvement.

Doll therapy based on best practice research was used... 'swap the box' to the service, which promoted a monthly theme... wishing well... intercommunity and intergenerational involvement from local schools and nursery.