Last updated: 10 February 2026
"Supportive management and a family-like team culture with stable staffing, although basic training and occasional call bell delays need attention."
People told us they felt safe living at the service, and they appeared comfortable in the company of staff. Systems were in place to ensure staff acted when necessary to ensure people were protected from abuse and neglect.
One staff member told us, “The changes are good. It’s really different now. Everyone here is like my family.” Staff said they worked together as a team to meet the needs of the people living at the service.
Since the last inspection there had been a considerable reduction in the use of agency staff. The registered manager told us in the week before our visit, no agency staff had been used. There was now a pool of bank staff who could support the team at short notice.
Training records showed staff received with essential training in subjects such as fire, manual handling and safeguarding. They attended regular refresher courses to ensure their knowledge and skills remained up to date.
Staff felt the management team were approachable, fair and supportive. One member of staff said, “Often the registered manager will come along to handovers to meet with both day and night staff and to check out how we are feeling.”
Activities were varied and helped maintain people’s abilities and quality of life. Activities included gentle exercises, singing, entertainers, and visits with animals. The gardening group had won an award within the organisation.
Only standard training like fire safety and manual handling, no specialist courses or funded qualifications.
Training records showed staff received with essential training in subjects such as fire, manual handling and safeguarding. They attended regular refresher courses to ensure their knowledge and skills remained up to date.
Varied activities like gardening and entertainers, but nothing specialist or innovative like award-winning therapy programmes.
Activities met a range of needs and were varied and creative. They were carried out in groups and individually... gardening group had won an award within the organisation.
Staffing better with less agency, but sometimes call bells take a while to answer.
We received mixed feedback from people and their relatives about staffing levels and responses to call bells... A relative said, “I’ve been with dad when we had to wait 40 minutes for the call bell to be answered.”
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp