Working at Oaktree Care Home

People told us they felt safe living at the service, and they appeared comfortable in the company of staff. Systems were in place to ensure staff acted when necessary to ensure people were protected from abuse and neglect.

Since the last inspection there had been a considerable reduction in the use of agency staff. The registered manager told us in the week before our visit, no agency staff had been used. There was now a pool of bank staff who could support the team at short notice.

Training records showed staff received with essential training in subjects such as fire, manual handling and safeguarding. They attended regular refresher courses to ensure their knowledge and skills remained up to date.

Staff felt the management team were approachable, fair and supportive. One member of staff said, “Often the registered manager will come along to handovers to meet with both day and night staff and to check out how we are feeling.”

Activities were varied and helped maintain people’s abilities and quality of life. Activities included gentle exercises, singing, entertainers, and visits with animals. The gardening group had won an award within the organisation.