Working at Oakside

Strong safeguarding, person-centred risks, effective medicines with audits; incidents analysed; minor temperature recording gaps addressed

Staff feel valued and listened to: 'My ideas and opinions are listened to'; open-door culture, regular team meetings

Always enough unhurried staff; 'consistency in their staff has been phenomenal'; familiar agency only when required

Robust training and induction including innovative 'dignity day'; Care Certificate; regular supervisions and competency checks

Registered managers visible, approachable, work alongside staff to demonstrate best practice; staff: 'The support that they give their staff is outstanding'

Innovative activities for complex needs: paddle boarding, rock-climbing, ice skating for wheelchair users; own research into new initiatives