Working at Oakley Lodge Care Home (57)

Basic outings like walks, bowling and birthdays with no structured programme or coordinator, so the role is mostly routine personal care.

One relative told us, 'they do all sorts of things, walking, bowling, seaside trips, they celebrate birthdays – we talked and they listened to us'.

Staffing is adequate but nothing special, with enough staff around but no details on stable teams or low agency use.

There were enough staff to meet people’s needs. A relative said, 'There are always staff around'.

Only standard training mentioned with no specialist courses or funded qualifications.

Staff received appropriate training for their roles and told us they felt well supported.