Working at Oakley House Ltd
Hampton Court Way, Thames Ditton, KT7 0LP
Operated by Oakley House Ltd
11 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel listened to and valued with good role-specific training, but low night staffing feels unsafe and medicine records have gaps."
Safety & Risk
4/10
!
Records for medicines given to people that were prescribed 'as required' were not complete and did not reference the interventions that should be attempted before medicines were given. Prior to the inspection we were made aware of a safeguarding allegation which related to how the registered manager had responded to a person during an incident.
Staff Culture
6/10
✓
Staff and the registered manager told us that they felt listened to and valued. One member of staff said, 'I feel I could go to [registered manager] and [provider]. [Registered manager] is[working] on the floor. I can come to her.'
Staffing Levels
4/10
!
The registered manager told us at night there was only one member of staff for nine people. Staff raised with us they felt this was unsafe due to the behaviours and health of people.
Training & Dev
6/10
✓
Staff were provided with training that was specific to their role however staff did feedback they would like more detailed training around mental health. The provider confirmed that this was being arranged.
Management
4/10
!
There was a lack of understanding by the provider and the registered manager of the COVID-19 government guidance around visitors attending the service. They had not updated their policy to include the guidance.
Programmes
5/10
!
Per 2020 comprehensive inspection: Activities included cinema, pub, games, arts and crafts and films. A personal planner had been developed which was on display for people to see and contained details of everyone's choices for the week.
Points to consider
Only one carer on night shifts for nine residents, and staff say it feels unsafe when things get busy.
The registered manager told us at night there was only one member of staff for nine people. Staff raised with us they felt this was unsafe due to the behaviours and health of people.
Gaps in records for as-needed medications and a safeguarding concern about how the manager handled an incident.
Records for medicines given to people that were prescribed 'as required' were not complete... Prior to the inspection we were made aware of a safeguarding allegation which related to how the registered manager had responded to a person during an incident.
Leaders missed some key guidance on visitor checks for infections and supporting people with learning disabilities.
There was a lack of understanding by the provider and the registered manager of the COVID-19 government guidance around visitors... They told us they were not aware of this [Right Support, Right Care, Right Culture guidance].
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews