Last updated: 9 February 2026
"Strong safety practices and daily activities in a positive culture, but agency staffing and basic training hold it back."
2022 IPC inspection: We were assured that the provider was using PPE effectively and safely, making sure infection outbreaks can be effectively prevented or managed; per 2018, risk assessments up to date and incidents analysed to prevent reoccurrence.
Per 2018 comprehensive inspection: The service had a positive culture, where people and staff felt the service cared about their opinions and acted on their feedback.
Per 2018 comprehensive inspection: Records showed that staffing levels were consistently maintained... if needed extra support... arranged additional staff cover by using staff rota or the agency.
Per 2018 comprehensive inspection: Staff told us they had completed mandatory training... The service provided refresher training to staff as and when they needed.
The registered manager and senior leadership team supported staff to provide people with good day to day care. (2022 IPC inspection)
Per 2018 comprehensive inspection: The service employed an activities coordinator who arranged activities on a daily basis... Each unit has a morning and afternoon activity.
Staffing is adequate but agency workers cover extra shifts when needed.
Per 2018: if they needed extra support to help people, they arranged additional staff cover by using staff rota or the agency.
Only standard mandatory training and refreshers with no specialist courses or funded qualifications.
Per 2018: Staff told us they had completed mandatory training... refresher training to staff as and when they needed.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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