Working at Oaklands - Respite

Medicines were not managed safely. People who were prescribed medicines to be given at a specific time did not receive their medicines in line with guidance. There was no clear process for recording of medicines errors.

Recruitment of staff was not appropriately managed. One person was working at the home without appropriate background checks in place and had not completed an induction or mandatory training prior to working unsupervised.

Training records were not available at the time of inspection and the training matrix did not reflect training completed by staff. Some staff told us they had requested additional training or had training identified following an incident, but that the refresher training did not take place.

The manager at the home was in the process of applying to the post of registered manager. There was a lack of evidence that audits were being completed by the home and it was not clear what oversight the manager and provider had of the service.