Working at Oaklands

They rely on regular agency staff to keep shifts covered, and some new staff started without full checks like references from past care jobs.

The provider ensured staffing levels remained consistent with the use of regular agency staff... Some staff employed had not had all the required checks completed for working with vulnerable people before they began their employment... required checks with previous employers in health and social care had not always been made.

Activities team and volunteers match interests, but no details on regular varied events or special programmes to make shifts more engaging.

The volunteer coordinator and activities team matched volunteers with individuals or groups of people based on individual specific interests... several communal areas including an activities room on the ground floor.