Working at Oaklands

Enough carers on shift to meet needs, but staff turnover and past agency use mean less familiar faces for residents.

Some relatives raised concerns about continuity of staff... 'In an ideal world staff would work for a long time at Oaklands, but staff come and go. It's better now more settled.' The acting manager told us they had employed new members of staff which meant the service was less reliant on agency staff.

Training covers basics like safeguarding and medication, but supervisions are not fully up to date yet.

We saw the provider and management team had identified, developed, and were working through action plans to address the shortfalls we identified during the inspection for example, in relation to spot checks, supervisions and care plan reviews.

Varied outings like bowling, swimming and cinema trips, but no activities coordinator or special projects to enrich the role.

Per 2017 comprehensive inspection: People took part in a variety of activities with staff support including swimming, bowling and cinema... one person had returned from a week's holiday... one person was hoping to start work at the local charity shop.