Working at Oaklands
Burgate Lane, Norwich, NR14 7NP
Operated by Thera East Anglia
2 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Strong staff morale and safety systems, but limited staff retention and no full activities programme."
Safety & Risk
7/10
✓
People were supported to stay safe. Risks were identified and responded to. There was a system in place to report any incidents, including safeguarding concerns, which were analysed for any themes or trends.
Staff Culture
7/10
✓
Staff enjoyed working in the service and morale was good. The registered manager was open and honest.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staffing levels were adapted according to the needs of the people using the service at the time.
Training & Dev
6/10
✓
Staff received training in a range of areas. Training in specific health conditions, such as epilepsy, was available to staff when needed.
Management
6/10
✓
People were supported by a committed management team who had a good overview of the service provided. Formal quality monitoring systems were in place.
Programmes
6/10
✓
The environment had been adapted to meet the needs of the people using the service, this included the provision of a sensory room and garden activities.
Points to consider
Staff numbers are enough and flexible but no info on low staff turnover or no temps.
There were enough staff to meet people's needs. Staffing levels were adapted according to the needs of the people using the service at the time.
Training covers basics and some extras like epilepsy but mostly standard mix of in-person and paperwork with no funded specialist courses.
The training provided was a mixture of face to face and paper-based training.
Some activities like sensory room and garden setup but no full programme or activities lead to make days more varied.
The environment had been adapted... provision of a sensory room and garden activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews