Last updated: 10 February 2026
"Visible hands-on management and an open culture where staff feel appreciated, but medicines guidance lacks detail and staffing retention is unclear."
Medicines were administered safely... but prn protocols did not provide enough detail such as maximum dose... The registered manager agreed... and began the review.
The culture was open and honest which enabled people, their families and the staff to share ideas... Staff told us they felt appreciated. A 'golden moments' award scheme... Teamwork is great; you will always hear laughter.
Staffing levels met people's needs and were adjusted to meet the changing needs of people.
Staff had completed an induction and had on-going training and support... Training reflected the needs of people including dementia care, diabetes and wound... Staff had an annual appraisal... opportunities for professional development such as diplomas.
People, their families and the staff team spoke positively about the management of the home describing the management as visible, hands on and helpful.
People had opportunities to be involved activities tailored specifically to their interests... group activities such as bingo, quizzes, exercise classes and musical entertainment. Trips into the community.
Staffing meets needs and is flexible but no details on staff staying long-term or low use of agency workers.
Staffing levels met people's needs and were adjusted to meet the changing needs of people.
Activities include a coordinator and variety like bingo and trips but no specialist programmes to make the role more creative.
People had opportunities to be involved activities tailored specifically to their interests... group activities such as bingo, quizzes, exercise classes... Trips into the community.
Medication guidance for as-needed doses like painkillers lacked detail on maximum amounts, though staff started fixing it right away.
prn protocols did not provide enough detail such as maximum dose a day or actions to consider before administering... review begun on second day.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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