Working at Oaklands House Residential Home
Oaklands House, Southwold, IP18 6RY
Operated by Healthcare Homes Group Limited
29 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff happy and motivated with robust safety practices, but limited details on long-term team stability and agency use."
Safety & Risk
8/10
✓
Staff trained in safeguarding with policy signed off, robust medicines audits, incidents analysed and lessons shared across provider services openly.
Staff Culture
8/10
✓
Staff happy and motivated: 'I love working here, we work well as a team' and 'We gel well as a team, standards are high, it is a pleasure to work here'.
Staffing Levels
6/10
✓
People said there were enough staff and call bells were answered promptly: 'I press this [call bell pendant] and they are usually here within minutes'.
Training & Dev
7/10
✓
Training compliance improved to 95.5%, staff achieve role-relevant qualifications including Care Certificate, one-to-one supervision provided.
Management
7/10
✓
New registered manager visible, knowledgeable about needs, supported by regional team; staff said 'It has improved a lot with the new [registered manager and head of care]'.
Programmes
7/10
✓
Activities coordinator (qualified relaxation therapist) runs varied programme: Meditation Monday, resident of the day, community tea dance, voting for interests.
Points to consider
Staff numbers meet needs with quick call bell answers, but no details on low agency use or long-term team stability.
People told us that they felt there were enough staff to meet their needs and their requests for assistance, including when using their call bell, were responded to by staff promptly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews