Working at Oaklands (Essex)

The service followed robust recruitment procedures and enough staff were employed. Staff could identify signs of possible abuse. Medicines were stored safely with regular audits in place.

The manager told us the home is in a position not to need the use of agency staff. One person said, 'It is lovely here, I think there is enough staff.'

Care staff completed appropriate training and their competency was regularly checked. Staff were mostly up to date with training.

Monthly dementia cafe for people and their families which is always very well attended. Appointment of more well-being and activity co-ordinators. Songs and Smiles intergenerational group with toddlers, community trips to garden centre.