Last updated: 10 February 2026
"Enough staff without agency use, good training and engaging activities, but no permanent manager and recent changes have unsettled staff."
The service followed robust recruitment procedures and enough staff were employed. Staff could identify signs of possible abuse. Medicines were stored safely with regular audits in place.
Staff reported that there had been a lot of management changes, and this had been unsettling for them. One staff member said, 'All the change is frustrating.' Despite this, staff were confident in the turnaround manager and felt supported.
The manager told us the home is in a position not to need the use of agency staff. One person said, 'It is lovely here, I think there is enough staff.'
Care staff completed appropriate training and their competency was regularly checked. Staff were mostly up to date with training.
There was no registered manager in post at the time of our assessment. The provider had appointed a turnaround manager to manage the service and was in the process of recruiting as part of their commitment to improve governance and oversight.
Monthly dementia cafe for people and their families which is always very well attended. Appointment of more well-being and activity co-ordinators. Songs and Smiles intergenerational group with toddlers, community trips to garden centre.
No permanent manager in place, just a temporary turnaround manager while they recruit a new one.
There was no registered manager in post at the time of our assessment. The provider had appointed a turnaround manager to manage the service and was in the process of recruiting.
Lots of recent management changes have frustrated and unsettled staff.
Staff reported that there had been a lot of management changes, and this had been unsettling for them. One staff member said, 'All the change is frustrating.'
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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