Working at Oaklands

Medication records had gaps like missing signatures and no clear track of doctor changes, so one person missed a dose and felt unwell.

One person told us they had not received a medication which made them feel unwell. We looked at this person's MAR's and found clear records were not always in place to show when medicine changes had been made by the doctor.

Staff numbers are just adequate with no details on stable teams or using few agency workers.

The provider monitored staffing levels to ensure people received safe support. People and staff told us there were sufficient staff available. One person said, 'There are enough staff.'

Only basic outings, shopping trips, and community visits with no activities coordinator or special programmes.

People told us they were able to follow their own interests. People went out into the local community, which included shopping and going out for birthday celebrations. One person carried out voluntary work.