Working at Oaklands Court Nursing Home

Training has gaps in mandatory courses and supervisions are behind schedule.

Staff training had fallen behind and was being re-established along with regular supervision for all staff.

Staffing levels are adequate but they rely on agency workers sometimes.

We use agency if we need to. There are always 2 registered nurses working sometimes 3 during the day supported by team leaders. Regular agency staff are used.

Safety check and incident records are incomplete so learning isn't fully shared across the team.

Records relating to safety checks and routine maintenance were not clear and did not demonstrate effective systems were in place. Information on accident incidents safeguarding and complaints did not feed into a learning strategy.