Last updated: 10 February 2026
"Managers support staff well with good training and a strong caring culture, but staffing feels stretched at peak times and activities lack specialist programmes."
We were assured that the provider was using PPE effectively and safely. We were assured that the provider was accessing testing... promoting safety through the layout and hygiene practices... making sure infection outbreaks can be effectively prevented or managed.
Per 2018 comprehensive inspection: Staff we spoke with said there was a strong, person centred and caring culture... staff morale was good and they felt the registered manager listened to and valued their views.
Per 2018 comprehensive inspection: Most people we spoke with told us there were sufficient numbers of suitable staff... Although, two relatives felt there was a need for more staff, especially in the early morning and late evenings.
Per 2018 comprehensive inspection: most staff had nationally recognised vocational qualifications... the provider was eager for all staff to attain these qualifications... Staff confirmed they had received supervision and annual appraisals.
Per 2018 comprehensive inspection: Staff we spoke with told us they felt supported by their managers. The registered manager placed a lot of emphasis on listening to and involving... the staff and other professionals.
Per 2018 comprehensive inspection: We observed the activity co-ordinators undertaking group activities and one to one activities... employed activity coordinator... reptiles to visit... pantomime... sing-alongs... outings.
Staff numbers are generally enough but some relatives say more help is needed early mornings and late evenings so shifts can feel stretched.
two relatives felt there was a need for more staff, especially in the early morning and late evenings, to provide care to people.
There is an activities coordinator running varied events like outings and entertainers, but nothing specialist to really enrich the working day.
We observed the activity co-ordinators undertaking group activities and one to one activities with people... reptiles... pantomime... sing-alongs... outings.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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