Working at Oaklands
183 Faversham Road, Ashford, TN24 9AE
Operated by Caretech Community Services (No.2) Limited
6 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Supportive management, enough flexible staff, and a positive team culture, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were protected from the risk of harm and abuse. Staff were confident on how to identify and report. Risks to people were identified, assessed and managed. Processes ensured medicines were ordered, stored and administered safely.
Staff Culture
8/10
✓
There was a positive atmosphere and staff felt supported and happy to work at the service. ... The relationship between staff was positive with a strong team spirit. Staff told us they all worked closely for the benefit of people.
Staffing Levels
8/10
✓
There were enough staff to meet people's needs and wishes. ... 'The staffing is perfect and flexible. We can always contact senior staff if we need them.'
Training & Dev
7/10
✓
Training had included specific courses on learning disability and autism. Staff had received training appropriate to their roles and to ensure they could meet the specific needs of the people living at Oaklands. This included training on autism and positive behavioural support.
Management
8/10
✓
The registered manager had established a positive and inclusive environment where people and staff felt valued and listened to. Staff spoke positively about the management team, and the support they received. One staff member said, 'I am very well supported by the management they are very good.'
Programmes
6/10
✓
People were supported to be busy and to have active lives that included life activities and social events. Recreational and social events were an important part of people's lives and given a high priority.
Points to consider
No dedicated activities coordinator or specialist programmes mentioned, so the role focuses on routine support plus basic social outings and events.
People were supported to be busy and to have active lives that included life activities and social events. Recreational and social events were an important part of people's lives and given a high priority.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews