Working at Oaklands
Norwich Road, Diss, IP21 4EE
Operated by Regal Healthcare Properties Limited
53 bedsNursing homesResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Enough staff and strong safety with a positive team culture, but unstable management and limited activities need improvement."
Safety & Risk
7/10
✓
The new manager investigated all incidents... improvements had been made... marked improvement and people received their medicines as prescribed... robust checks.
Staff Culture
6/10
✓
A member of staff said, 'This manager is great they really listen we don't want them to leave.' and, 'I love my job and look forward to coming to work.'
Staffing Levels
6/10
✓
We found there were sufficient staff on duty to keep people safe. Feedback from relatives and staff confirmed there was enough staff.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff told us that they continued to have the training and support they needed to carry out their role effectively. Records demonstrated that staff received appropriate supervision and appraisals.
Management
4/10
!
the previous registered manager had left shortly after our inspection, and we were welcomed by another new manager who was in the process of becoming registered with the Commission... anxiety that they would leave.
Programmes
4/10
!
Per 2018 comprehensive inspection: activities were somewhat limited... 'they've just done my nails'... artwork on the walls that they had taken part in.
Points to consider
No permanent manager in place, recent changes and staff worry the new one might leave too.
the previous registered manager had left shortly after our inspection, and we were welcomed by another new manager who was in the process of becoming registered... anxiety that they would leave.
Only basic activities like arts, crafts and manicures, nothing structured or creative to vary the day.
Per 2018 comprehensive inspection: activities were somewhat limited... done my nails... We did those garden birds and the butterflies.
Only standard training and supervision, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff told us that they continued to have the training and support they needed... supervision and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews