Last updated: 10 February 2026
"Respected manager, stable staffing without agency use and strong safety measures, although activities lack a dedicated coordinator."
People were protected from the risk of abuse. Staff were trained and knew how to recognise and respond to suspected or witnessed abuse. Risks were managed and [...] risk assessments had been completed. Medicine was administered safely.
There was a warm welcome at the service which reflected an inclusive atmosphere. All of the staff we spoke with and observed interacting with people, were motivated to provide people's care in an individualised way.
The registered manager had not used any agency staff. [...] 'There is always enough staff. It's a real good mix of staff with different skills and experience.'
Staff had received the required training for their roles. Training was provided to focus on the needs of people living with dementia. [...] They received supervision and guidance for their role.
People and staff respected the registered manager who had a strong belief in providing person-centred care which was reflected in the care being provided. One staff member said, 'The manager is very hardworking, loves the people and very staff orientated.'
We saw people engaged in a range of activities and staff showed an awareness of people's choices. One staff said, 'We have had extra staff to support activities, recently to start the jubilee activity'
No dedicated activities coordinator or specialist programmes, so the role is mostly routine personal care with some basic group activities added on.
One staff said, 'We have had extra staff to support activities, recently to start the jubilee activity and to spend more time with people.'
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp