Last updated: 10 February 2026
"Staff feel supported by approachable management and positive culture, but inconsistent activities without a full-time coordinator and agency staffing to cover gaps hold it back."
Staff knew how to report safeguarding; accidents documented with lessons learned; medicines managed safely.
Staff felt supported and enjoyed working there; positive and open culture described.
Enough staff deployed to meet needs but agency and staff from other homes used to cover shortages.
93% of staff up to date with required training via e-learning; supervision every 3 months.
Registered manager reported to be approachable and supportive; staff felt supported with standard governance via audits and meetings.
Activities programme with weekly schedule observed but consistency varied due to absence of full-time coordinator.
No full-time activities person right now, so activities are hit and miss and your days might feel mostly routine personal care.
The current absence of a full-time coordinator had impacted upon activity completion. This position was being advertised.
Enough staff most days but they pull in agency workers or staff from other homes to cover gaps.
We always have enough staff, they get staff from other HC-One homes, and if none are available, get in agency staff, to cover any shortages.
Just the basic required training for most staff, nothing extra like specialist courses or funded qualifications.
93 percent of staff were currently up to date with required training, with the remaining staff scheduled to complete any outstanding sessions.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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