Last updated: 10 February 2026
"Approachable management and supportive culture boost staff confidence, but limited repetitive activities hold it back."
Staff confident in safeguarding and incident reporting with lessons learned shared; medicines administered safely with protocols, risks assessed effectively.
Staff feel better supported since new managers, confident in leadership skills, promoted supportive open culture with regular supervisions and team meetings.
Rotas clear and all shifts covered with overtime or agency for sickness; relatives say enough staff but trouble recruiting drivers.
Staff training matrix shows most training completed including service-specific like epilepsy and Makaton; plans in place for outstanding modules.
Staff told us the management team was approachable, visible, got involved in care and led by example; new team positive about by most relatives and staff.
Relatives note more activities like garden project due to better staffing, but reviewed records show limited repetitive activities with no evening outings.
Activities are limited and repetitive, so the role involves mostly routine care with few varied options especially in evenings.
We did note the activities for the 3 people we reviewed were limited and repetitive. We noted no-one went outside the home in the evening.
Some agency staff cover sickness shifts and they still struggle to recruit drivers which can limit outings.
All shifts were covered and if there was staff sickness the shift was covered with overtime or agency staff... the home still have trouble recruiting staff who drive.
Some training is still not fully up to date even though they have plans to finish it.
We reviewed the provider’s staff training matrix and noted most of the training had been completed. Where training was outstanding, the registered manager was aware of this and had plans to ensure the training would be completed in a timely manner.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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