Last updated: 10 February 2026
"Excellent management and positive culture motivate staff, although regular agency use causes occasional delays in answering call bells."
Risks to people's safety were assessed and monitored and there were systems in place to safeguard people from the risk of abuse. Safe systems were in place to manage people's medicines... Safeguarding concerns, complaints, accidents and incidents were reviewed and analysed to ensure themes were identified, and appropriate action had been taken.
There was a positive culture in the home where staff at all levels were committed to providing person centred care and delivering this to a high standard. Staff spoke positively about the management... 'The management team are motivational and this flows through the home' and '(names of registered manager and clinical manager) are amazing'.
People were kept safe because staffing was planned and kept under review. Regular and familiar agency were employed to cover shortfalls and were very much seen as part of the team. Staff confirmed there were sufficient staff and they worked as a team to support people.
Staff had received training to ensure people were safe including safeguarding, health and safety, first aid and medication training. New training had been cascaded to 30 staff on dementia enabling them to use an electronic app to assist on the interpretation of what a person was saying or doing if they had dementia.
The registered manager operated an open-door policy. Staff spoke positively about the management of the service and how they enjoyed working and making a difference to the people they supported. One member of staff said about the registered manager 'His friendly and inspiring character makes our day run smoothly'.
There was a planned approach to ensure people had meaningful activities. Wellbeing staff had been introduced... The Dementia Wellbeing Service were very much involved... completed Dementia Care Mapping... benefited from doll and pet therapy to reduce emotional stress.
Staff numbers are sufficient but regular agency workers cover shortfalls and call bells were occasionally delayed.
Regular and familiar agency were employed to cover shortfalls... Although two people told us there was occasional delays in staff answering their call bells. One person said this was noticeable in the morning.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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