Working at Oakhaven Residential Care Home

2021 targeted inspection: Assured the service was preventing infections, using PPE effectively, accessing testing, managing outbreaks and following up to date policies. Per 2019: Risk assessments reviewed regularly, incidents analysed for lessons, electronic medicines system reduced errors, positive risk-taking promoted independence.

Per 2019 comprehensive inspection: Staff described an exceptionally caring working environment where they... were treated with equality, respect and kindness. 'The staff are lovely. They can't do enough for you. They make you feel really welcome'. Staff felt supported and able to ask for help.

Per 2019 comprehensive inspection: People were supported by a stable and experienced staff team. 'All the residents know you. It's not new faces all the time... definitely family orientated'. There were enough staff to meet people's needs... staff could support people at a pace that suited the person.

Per 2019 comprehensive inspection: The registered manager/owner was committed to ensuring people received a high-quality service and demonstrated their values and vision in guiding and supporting the staff team. Staff understood what was expected of them, enjoyed their jobs and were happy to work creatively and flexibly.

Per 2019 comprehensive inspection: Dedicated activity manager/lead organised wide variety of meaningful activities including trips out, music, quizzes, silent disco, gardening club, knitting group, community links with children's groups, church visits and personalised events like life stories and feelings book.