Last updated: 10 February 2026
"Staff feel supported with sufficient numbers and engaging activities, but no registered manager, incomplete training and safety lapses hold it back."
Whilst improvements had been made to the reporting of safeguarding incidents to the local authority safeguarding team, an incident was found not to have been reported. Incident analysis showed medicine errors had continued since our last inspection.
Staff were positive about the improvements being made at the service and felt better supported and valued. A staff member said, 'I feel much more supported now...'
People received safe care and treatment from sufficient numbers of staff who were trained and competent. The use of agency staff was reducing as the provider recruited new permanent staff.
Staff training, competency and support had improved... However, training records showed not all staff had completed new and refresher training, but a training plan confirmed ongoing training was booked.
At the time of our inspection there was not a registered manager in post. There was a home manager who was in the process of submitting their registered manager application.
Per 2022 comprehensive inspection: There was a range of activities on offer and staff were employed to support individual and group activities... cinema room and a sensory room. Music and movement, Tai Chi sessions and art classes were taking place. There was a visiting therapy dog.
No permanent manager in post yet, so leadership stability is missing.
At the time of our inspection there was not a registered manager in post.
Not all staff have completed their refresher training yet.
training records showed not all staff had completed new and refresher training
One safeguarding incident was not reported to authorities, and medication errors are still happening sometimes.
an incident was found not to have been reported... Incident analysis showed medicine errors had continued
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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